Last updated: January 1, 2023
Please read these terms and conditions carefully before using the https://www.adventuridge.co.uk website operated by Adventuridge.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Purchases
If you wish to purchase any product or service made available through the Service (“Purchase”), you may be asked to supply certain information relevant to your Purchase including, without limitation, your name, phone number, email address, postal address, payment information and shipping information.
You represent and warrant that: (i) you have the legal right to use any payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.
We may employ the use of third party services for the purpose of facilitating payment and the completion of Purchases. By submitting your information, you grant us the right to provide the information to these third parties subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Availability, Errors and Inaccuracies
We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.
We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.
Contests, Sweepstakes and Promotions
Any contests, sweepstakes or other promotions (collectively, “Promotions”) made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
Accounts
When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.
You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.
You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of Adventuridge and its licensors. The Service is protected by copyright, trademark, and other laws of the United States. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Adventuridge.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Adventuridge.
Adventuridge has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.
You acknowledge and agree that Adventuridge shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.
Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
Limitation Of Liability
In no event shall Adventuridge, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Adventuridge its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.
Governing Law
These Terms shall be governed and construed in accordance with the laws of United Kingdom, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
Contact Us
If you have any questions about these Terms, please contact us at:
Adventuridge
123 Example St, London, UK
[email protected]
Privacy Policy and Cookie Policy
For information about how we collect, use, share and otherwise process personally identifiable information, please review our Privacy Policy.
For information about how we use cookies and similar technologies, please review our Cookie Policy.
Shipping Policy
Processing Time
Orders are processed within 2-3 business days. Please allow additional time for orders placed on weekends or holidays.
Shipping Costs and Delivery Times
Shipping fees vary based on your order total, shipping destination, weight/size of items, and shipping speed. All delivery timeframes below are quoted after processing is complete.
UK:
- Standard Shipping: £4.99. Arrives within 5-7 business days
- Express Shipping: £8.99. Arrives within 3-5 business days
Europe:
- Standard International: £9.99. Arrives within 7-14 business days
- Express International: £19.99. Arrives within 5-7 business days
Shipping Carriers
We utilize the following carriers for delivery. Actual delivery timeframe may vary based on carrier efficiency.
UK Orders: Royal Mail, DPD, Hermes
Europe Orders: DHL, Fedex
Customers are responsible for all duties and taxes associated with international orders.
Tracking Information
Tracking numbers are provided for all orders shipped. Tracking information can be used to track the status of your order.
Lost or Stolen Packages
If your tracking shows a delivered status but you have not received your package, please contact us immediately so we can investigate. You must file a claim with the shipping carrier first before we can provide resolution.
Delivery Confirmation
Signature confirmation is available for an additional fee at checkout where available. Choosing signature confirmation requires someone to be available to sign for the package at the delivery address.
PO Box Shipping
We do not ship to PO boxes domestically or internationally. We only ship to physical addresses.
APO/FPO Military Address Shipping
We do ship to APO/FPO military addresses via USPS. Delivery times are not guaranteed and may take longer.
Guaranteed Delivery
We do not guarantee any specific delivery date or timeframe. Dates provided for orders are estimates only based on average shipping times. Shipping delays can occur for many reasons, including carrier errors, weather events, or customs issues.
Defective or Incorrect Items
Please inspect all items upon delivery and notify us immediately if any damage is identified. If an item is delivered defective or incorrect, please contact us within 5 days of delivery to resolve the issue.
Shipping Policy Updates
We reserve the right to update shipping costs, carriers, delivery timeframes and restrictions at any time without prior notice. Shipping policies are specific to products made available through our website only. We cannot account for policies of third party sellers listed on our marketplace.
Returns and Refunds Policy
We want you to be fully satisfied with every purchase from our store. If you are ever unhappy with your order for any reason, please get in touch and we’ll make it right.
This Returns and Refunds Policy applies to all products sold by Adventuridge or its affiliates. Any warranty included with a product will be specified on the product page.
Returns
You may return unused or defective products within 30 days of delivery for a full refund. Products must be in original packaging with all accessories included. We do not provide prepaid return labels, so you will be responsible for covering the shipping costs of returns.
Refunds
Once your return is received and inspected, refunds are processed within 5-7 business days. Refunds are completed in the original form of payment.
Exchanges
If you would like to exchange a product for a different size, color, or completely different item, please return the original item and place a new order for the replacement item.
Restocking Fee
No restocking fees apply as long as all return conditions are met.
Discontinued or Special Order Items
Discontinued products or special order items are non-refundable and cannot be returned unless defective or incorrect. If your discontinued or special order item arrives defective or incorrect, please contact us right away so we can determine resolution options.
Damaged Items
If your shipment arrives damaged, please keep all packaging materials and contact us immediately so we can file a claim with the carrier.
Returns Outside 30-Day Window
We cannot accept returns or provide refunds outside of the 30-day window except for defective, damaged, or incorrect items. If you believe your item is eligible for return or refund outside the 30-day window, please contact us for exception handling.
Refunds for Defective or Incorrect Items
In the case of defective or incorrect items, we will provide a prepaid return label via email so you can easily return it to us. Once we receive the returned product, we will provide a full refund for the cost of the product within 5-7 business days.
Sale Items
Sale items are non-refundable unless defective or incorrect. Please contact us if your sale item arrives defective or incorrect so we can determine resolution options.
This policy was last updated on January 1, 2023. Returns and refunds are subject to this policy as well the terms and conditions on Adventuridge.com. We reserve the right to update the policy at any time without advance notice.
Warranty Policy
Adventuridge values quality craftsmanship and aims for all products to be free of defects. Should any manufacturing or material defects occur, we will rectify the issue as quickly as possible. This Warranty Policy outlines coverage timelines and eligible issues.
Warranty Coverage
Products sold by Adventuridge come with a manufacturer warranty to cover defects in materials or workmanship. The warranty period begins at time of purchase and extends for the following duration:
- Tents: 5 years
- Sleeping bags: 5 years
- Backpacks: 5 years
- Camp furniture: 1 year
- Hydration products: 1 year
- Camp cooking gear: 1 year
Warranty Exclusions
This warranty does not cover damage resulting from:
- Normal wear and tear
- Incorrect product use or installation
- Negligence, accidents or abuse
- Alterations or modifications
- Failure to follow care instructions
- Acts of nature
How to File a Warranty Claim
If you discover an eligible warranty issue or defect during the coverage period:
- Contact Adventuridge Customer Service via email or our website chat.
- Provide proof of purchase and product photos showing the defect.
- We will provide instructions for returning the defective product to our repair center.
- Once received, our team will inspect, troubleshoot and attempt to repair the product.
- If a repair is not possible, we will arrange for product replacement.
You are responsible for shipment costs when sending defective products to our repair center. We will cover return shipping costs for repaired or replaced items.
Limitation of Liability
In no event shall Adventuridge be liable for direct, indirect, special, incidental or consequential damages arising from use or warranty of any product. The warranty and remedies outlined are exclusive and lieu of all others by Adventuridge whether based on warranty, contract, negligence or other legal grounds. No employee or representative holds authority to make oral modifications or additions to this warranty.
Warranty Disclaimers
Any implied warranties, including the IMPLIED WARRANTY OF MERCHANTABILITY and the IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE shall be limited to the duration and scope of this written warranty. We make no other warranties regarding products, express or implied. Our liability will be limited to product replacement only. We shall not be liable for incidental, consequential, or special damages arising out of or in connection with product use or performance except as may otherwise be accorded by law. The warranty gives specific legal rights and buyers may also have other rights which vary from region to region. This warranty supersedes all previous warranties.
Accessibility Statement
Adventuridge is committed to making its online shopping experience accessible for all customers. This website aims to meet WCAG 2.1 AA standards for accessibility. If you have trouble accessing content due to a disability, please contact us at [email protected] so we can assist you.
Below we outline the tools and features we have implemented for accessibility:
Site Accessibility Features
- Text content is resizeable up to 200% without loss of content or function
- All clickable elements have visible focus indication
- Form elements and navigation have HTML labels for screen readers
- Color contrast meets minimum requirements
- Page structure is marked up with ARIA roles
- Heading tags are used to convey document structure
- Images contain alternative text descriptions
- Videos contain accurate captioning
- No elements flash more than 3 times per second
Assistive Tools
- A skip navigation link allows bypassing repetitive navigation links
- Read page text aloud with speech recognition software compatible with macOS, Chrome, Safari, and Firefox
- Change color settings and contrast with OS accessibility features
- Adjust text size without disrupting layout with browser accessibility settings
- Navigate page elements using keyboard control
Mobile Accessibility
- Mobile browser accessibility functions like text resize and voice commands are supported
- Tap targets are spaced appropriately on mobile viewport
- Buttons and links are styled for visibility on mobile devices
- Screen reader support for iOS VoiceOver
User Testing
We regularly conduct accessibility testing with users across disabilities. This testing informs updates to our site for better accommodation of various impairments. We actively seek feedback from the disabled community to identify where we can improve the shopping experience.
Please contact us to report any accessibility barriers you encounter. We aim to respond to feedback within 2 business days. Our accessibility coordinator can assist with issues like:
- Trouble completing purchases
- Difficulty navigating menus, forms, etc
- Challenge accessing descriptive text for images
- Inability to resize text
- Videos without captions
We will make reasonable efforts to accommodate any accessibility needs. Our aim is compliance with web content accessibility guidelines to support an inclusive online shopping environment.
